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FAQ's

Here is a selection of frequently asked questions. If your question is not answered in this section please do not hesitate to email us and a member of our customer service team will be glad to help you with your query.

  • What is a private tour?

  • Will we be allocated a private guide and a chauffeur or a driver-guide?

  • Will we get out of the vehicle to sightsee and take photos or is it a drive-by?

  • What time do the tours start?

  • What are the differences between the 3 hr and 7 hr New York tours?

  • Are lunch/entrance fees included?

  • Do you offer tours in other languages?

  • Are there any hidden fees?

  • Can I make a change to a confirmed booking?

  • How can I make a booking?

  • Gratuity

  • What vehicles do you use?

    Standard Fleet
    Our standard fleet on private tours consist of comfortable and modern Toyota Previa, Ford Galaxy and Volkswagon Sharan models.

    Upgraded Fleet
    We also have a range of upgraded luxury vehicles available on our private tours, including Jaguar, Mercedes (E Class, S Class models), as well as Chrysler Jeep, Grand Espace (with panoramic glass roof) and Mercedes V Class mini-buses for larger parties. If you require a vehicle from our upgraded fleet please state this in your enquiry to send a quotation.

  • Lunch Bag Requests

    New York Magical Tours offers a wide range of lunch offerings on its tours. Although available on all tours, these are highly recommended on large group tours or layover tours where time is limited. Lunch bag prices start from $6pp depending upon group size and include a large handmade sandwich, fresh fruit, a dessert and a bottle of orange juice.

  • Where can I be collected from?

    Private tours include complementary collection and return to any central New York hotel within Arrondissement Numbers 1 - 10 as shown in the map above. Our tours are also available with collection and return to John F. Kennedy International Airport, LaGuardia Airport or Newark Liberty International Airport for the Eurostar trains to London and the rest of USA.